Refund Policy

1. Eligibility for Refund

To be eligible for a refund under our 30-Day Double Money-Back Guarantee, you must meet the following criteria:

• You have purchased Traffic Genius directly from our official website
• You have actively used the system by completing the setup process
• You have implemented at least 5 video campaigns as instructed in the training
• You have submitted proof of your efforts and results (or lack thereof)
• You submit your refund request within 30 days of your original purchase
• You provide details about the specific issues you encountered

2. Refund Process

2.1 How to Request a Refund

To request a refund, please follow these steps:

1. Contact our support team at support@trafficgenius.com with your purchase details
2. Provide your full name, email address used for purchase, and order number
3. Explain why you are requesting a refund and what results you did not achieve
4. Share screenshots or documentation of your implementation efforts

2.2 Review Process

Once we receive your refund request:

• Our support team will review your request within 2 business days
• We may contact you for additional information or to offer troubleshooting assistance
• If eligible, we will process your refund within 5-7 business days
• For double money-back guarantees, we will also process the additional $997 payment

2.3 Refund Methods

Refunds will be issued to the original payment method used for purchase. Processing times may vary depending on your financial institution:

• Credit card refunds: 5-10 business days
• PayPal refunds: 3-5 business days
• Other payment methods: 7-14 business days

3. Non-Refundable Items and Situations

The following situations are not eligible for refunds:

• Requests made after 30 days from the date of purchase
• Products purchased through third-party vendors or resellers
• Additional services or upgrades purchased separately
• Change of mind after product has been accessed and used
• Failure to follow the provided instructions and training materials
• Inability to use the product due to technical issues with your equipment
• Lack of results due to insufficient effort or implementation

4. Additional Guarantee Details

4.1 90-Day 10K Traffic Guarantee

If you haven't generated 10,000 visitors within 90 days:

• Contact our support team with analytics proof of your traffic
• Our success team will provide personalized coaching and strategy
• We will work with you until you achieve the 10,000 visitor milestone
• This guarantee requires documented implementation efforts

4.2 6-Month Client Guarantee

If you're using the commercial license and haven't landed your first client within 6 months:

• Provide evidence of your outreach and marketing efforts
• Our agency specialists will review your approach and provide guidance
• We'll help refine your offers, pitches, and client acquisition strategy
• This includes access to our proven client templates and scripts

5. Technical Support and Troubleshooting

Before requesting a refund, we encourage you to:

• Contact our support team for assistance with any technical issues
• Review our extensive knowledge base and tutorial videos
• Join our community forums to get help from other successful users
• Attend our weekly live Q&A sessions with Traffic Genius experts

Our team is dedicated to helping you succeed and will make every effort to resolve any issues you encounter before processing a refund.

6. Subscription Cancellations

If you purchased a subscription plan:

• You may cancel your subscription at any time through your account dashboard
• Cancellation will stop future recurring charges
• Refunds for unused portions of subscriptions are evaluated on a case-by-case basis
• Subscription cancellations do not qualify for the double money-back guarantee

7. Exceptional Circumstances

We understand that exceptional circumstances may arise. In cases of:

• Duplicate charges
• Unauthorized purchases
• Technical errors in processing

Please contact us immediately at billing@trafficgenius.com, and we will resolve the issue promptly.

8. Policy Changes

We reserve the right to modify this refund policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our products and services after any change constitutes your acceptance of the new terms.

9. Contact Information

For refund requests or questions about our policy, please contact us at:

We typically respond to all inquiries within 24-48 hours during business days (Monday-Friday, 9AM-5PM EST).